The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. ITIL DSV guides stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. It focuses on establishing, maintaining, and developing effective service relationships with customers, users, suppliers and partners and leads organisations on a service journey in their service provider and consumer roles, and supporting effective interaction and communication.
In the new ITIL® 4 scheme there are two high-level “stream” qualifications – ITIL Managing Professional (MP) stream and ITIL Strategic Leader (SL) stream.
The ITIL Managing Professional stream targets IT practitioners working within technology and digital teams across businesses and provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It comprises of 3 specialist modules and 1 strategist module:
You can get a good and quick idea of the new ITIL 4 Certification Scheme in the diagram below. To obtain the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations you must complete all modules in each stream, with ITIL Strategist being a common module for both streams.
This 3-day course covers the core service management concepts and practices beyond the foundational level to focus on the establishment, maintenance and development of effective service relationships, to achieve the desired stakeholder value.
The ITIL 4 Specialist: Drive Stakeholder Value course is designed for:
The ITIL 4 Foundation Qualification is a prerequisite for the ITIL 4 Specialist: Drive Stakeholder Value Certification
The DSV exam comprises: