This course is the essential starting point for anyone wanting to get started in ITIL. The ITIL Foundation certificate is no longer a “nice to have” but a “must have” for any organisation or department or individual concerned with improving IT Service Management. We offer both versions - the new ITIL 4 as well as ITIL v3. [ Register, dates and fees, full details > ]
Take the next step towards ITIL Intermediate Certification with the OSA certificate. Suitable for a number of ITS roles including Database Admins, Problem Managers, Support, Application Managers and IT Operations Managers, the OSA module assists individuals and organisations with the practical management of day to day operations of IT Services in an ITIL framework. OSA is part of the Service Capability workstream within the ITIL Intermediate Certification. It is worth 4 credits. [ Register, dates and fees, full details > ]
PPO is a module within the ITIL Service Capability workstream that focuses on Capacity, Availability and IT Service Continuity within a cost justifiable IT service delivery. Delegates will also challenge themselves with Demand Management processes and Information Security across the lifecycle with an advanced understanding of critical success factors and risks. Suitable for a range of roles, from Continuity Managers to Business Analysts and Security Admins, PPO is a 4 credit qualification within the ITIL Intermediate Certification. [ Register, dates and fees, full details > ]
Develop your understanding of ITIL Service Transition processes with a certification in Release Control Validation. Ideal for individuals or teams who are required to validate, test and deploy new services, transition existing services and evaluate change to improve future decision making, this qualification is most suited to Release Managers, Security and Database Managers, Security Admins and IT Operations Managers. RCV is a 4 credit module in the Service Capability workstream for ITIL Intermediate Certification. [ Register, dates and fees, full details > ]
Gain a deep understanding of the five stages of ITIL Lifecycle with the Service Offerings and Agreements module. Discover how Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement create value for organisations and users while developing practical applications for demand, supplier and financial management. SOA is is aimed and management level roles within ITSM, Finance and Business continuity. Successful completion of the exam is worth 4 credits. [ Register, dates and fees, full details > ]
Individuals and organisations that have gained the requisite 17 points from ITIL Intermediate Certification qualify for MALC, a standalone course and gateway into ITIL Expert Certification. MALC focuses on the interactions and interfaces between the five core ITIL publications. Managing Across the Lifecycle is suitable for any candidate who aspires to ITIL Expert qualification, such as CIOs, Senior IT Managers and Supervisors. [ Register, dates and fees, full details > ]
In the changing ITS landscape CASM offers candidates and organisations the opportunity to bridge the gap between ITIL, the Agile Manifesto, Kanban, Lean and DevOps. Discover the value of SCRUM within an ITSM environment and implement the twin aspects of Agile Service Management; Agile Process Improvement and Agile Process Design in a variety of contexts. Certified Agile Service Manager is a standalone course suitable for process stakeholders from a variety of organisational and consultancy backgrounds. [ Register, dates and fees, full details > ]
CSI certified practitioners focus on the strategic review of products and services with the view to offering guidance on future organisation and execution. Continual Service Improvement is an ongoing strategy within ITIL and ITSM. Broken up into four stages, Strategy, Design, Transition and Operation, it is a critical component in most organisations and ITS divisions. Successful completion of the CSI exam is valued at 3 credit points towards the ITIL Intermediate Certification. [ Register, dates and fees, full details > ]
Service Design is integral to ongoing improvement and development of services within the IT lifecycle. The SD Course introduces the Purpose, Principles and Processes to organise and implement design within the broader IT Service Management environment. Service Design covers the management of activities found in the SOA module. Candidates should consider both modules in their ITIL Intermediate Certification. Service Design is worth 3 credit points and is suitable management roles in Business Continuity, Capacity, Availability and Service Portfolio. [ Register, dates and fees, full details > ]
Service Operation is the coordination and execution of best practice activities to sustain and maintain products and services within an ITSM environment. Service Operation describes ongoing management and operation of processes found in the OSA module from the Service Capability workstream. Candidates and organisations looking to complete ITIL Intermediate Certification should consider both modules. SO is worth 3 credit points and is suitable for a number of roles including Network Support, Security Admins, IT Operations and Problem Managers. [ Register, dates and fees, full details > ]
Learn the strategic relevance of services within ITIL and Design, Develop and Implement service provider strategy in alignment with organisational goals. The SS module connects ITSM with broader business strategy, offering benefits to candidates and organisations that want to better understand the relationship between general work and IT. Worth 3 credit points for ITIL Intermediate Certification, Service Strategy is suitable for IT & IT Finance Managers as well as Supplier Relationship Management. [ Register, dates and fees, full details > ]
Discover the techniques to build, test and implement products and services within ITSM while managing activities within RCV, including the consideration of challenges and risks. Service Transition aids organisations in managing change, user expectations and business strategy for a flexible, improvement focused IT environment, and is integral in the initial operation for new and revised resources created in SS and SD. Valued at 3 credit points, Service Transition is suitable for Change and Configuration Managers within the ITIL framework. [ Register, dates and fees, full details > ]
ITIL (the Information Technology Infrastructure Library) is a best practice IT Service Management process framework initially developed by the Office of Government Commerce (OGC) within the UK government. Subsequently it has been developed in collaboration with leading industry experts, consultants, and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management. Joining the ITIL club admits an organisation to a consistent and comprehensive approach to service management ranging from software products to consultancy, training and qualifications. The common approach brings with it a common language of ITIL terms, which permits easier understanding of suppliers and products.
Globally thousands of organisations have adopted ITIL and the same trend can be seen with organisations in all levels of government, health groups, financial institutions and many others.