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  • ITIL® 4 Foundation

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    ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. It is an advanced guidance that prepares organisations for success in their digital transformation journey by focusing on creating and delivering value to their customers. The ITIL Foundation certificate course is the essential starting point for anyone wanting to get started in ITIL. No longer a “nice to have” but a “must have” for any organisation or department or individual concerned with improving IT Service Management.  [ Register, dates and fees, full details > ]

  • ITIL® 4 Managing Professional Transition

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    The ITIL® 4 Managing Professional transition module is designed to allow qualified ITIL v3 professionals to easily transition across to ITIL 4 with just one course and one exam. Upon successfully passing the exam you will gain the designation of ITIL® 4 Managing Professional. In addition to fully preparing you for this exam, this 5-day transition module will provide you with a thorough understanding of how to create, deliver, and support services and drive stakeholder value in the ITIL® 4 context. [ Register, dates and fees, full details > ]

  • ITIL® 4 Specialist: Create, Deliver & Support (CDS)

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    The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. ITIL CDS addresses the cultural and team management aspects of product and service management, provides an overview of the tools and technologies which support service management, and demonstrates how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. [ Register, dates and fees, full details > ]

  • ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

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    This 3-day course covers the core service management concepts and practices beyond the foundational level, that will equip organisations and individuals with better understanding and application of the concepts to establish a learning and improving IT organization. The principles, methods and techniques that can be universally used to direct, plan and improve are explored and explained in this course. [ Register, dates and fees, full details > ]

  • ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

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    This 3-day course covers the core service management concepts and practices beyond the foundational level to focus on the establishment, maintenance and development of effective service relationships, to achieve the desired stakeholder value. [ Register, dates and fees, full details > ]

  • ITIL® 4 Specialist: High Velocity IT (HVIT)

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    This 3-day course provides an understanding of the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide candidates with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing. [ Register, dates and fees, full details > ]

  • ITIL® V3 - Foundation, Capability, Lifecycle

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    ALC has available the full set of ITIL v3 certificate training: Foundation, Capability, Lifecycle, MALC. If you need ongoing training in ITIL V3 please contact us.  [ Register, dates and fees, full details > ]

  • Certified Agile Service Manager®

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    In the changing ITS landscape CASM offers candidates and organisations the opportunity to bridge the gap between ITIL, the Agile Manifesto, Kanban, Lean and DevOps. Discover the value of SCRUM within an ITSM environment and implement the twin aspects of Agile Service Management; Agile Process Improvement and Agile Process Design in a variety of contexts. Certified Agile Service Manager is a standalone course suitable for process stakeholders from a variety of organisational and consultancy backgrounds. [ Register, dates and fees, full details > ]

What is ITIL?

ITIL (the Information Technology Infrastructure Library) is a best practice IT Service Management process framework initially developed by the Office of Government Commerce (OGC) within the UK government. Subsequently it has been developed in collaboration with leading industry experts, consultants, and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management. Joining the ITIL club admits an organisation to a consistent and comprehensive approach to service management ranging from software products to consultancy, training and qualifications. The common approach brings with it a common language of ITIL terms, which permits easier understanding of suppliers and products.

Who is using ITIL

Globally thousands of organisations have adopted ITIL and the same trend can be seen with organisations in all levels of government, health groups, financial institutions and many others.