This two-day accredited course provides a comprehensive introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
A Certified Agile Service Manager (CASM) is the operational counterpart to a Scrum Master. Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT organisation as the basis of a DevOps culture.
This course is presented by ALC in association with the The DevOps Institute . The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.
Once you’ve completed your training, you can gain a globally recognised certification with the Certified Agile Service Manager Exam. An exam voucher is provided after the training course. The exam is online and web-based, so you can take it any place, any time. Note: The exam voucher has a 90 Day Validity period.
The exam details are as follows:
There are no formal pre-requisites for this course. However, familiarity with IT service management processes and ITIL® is desirable.
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