This two-day accredited course provides a comprehensive introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
A Certified Agile Service Manager (CASM) is the operational counterpart to a Scrum Master. Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT organisation as the basis of a DevOps culture.
This course is presented by ALC in association with the The DevOps Institute . The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager Certificate. The certification is governed, administered and maintained by the DevOps Institute.
There are no formal pre-requisites for this course. However, familiarity with IT service management processes and ITIL® is desirable.