Minimising service disruption with ITIL | ALC Training News
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In today’s fast-paced world, neither consumers nor professionals have any patience for technical faults which may prevent them from completing important tasks.
Technology is expected to work, and when it doesn’t, users are left feeling frustrated, disappointed and unproductive. That’s why it’s important that your organisation has a comprehensive system in place for minimising service disruption.
As one of, if not the most popular IT service management frameworks in the world today, the Information Technology Infrastructure Library (ITIL) is the natural choice for businesses looking to improve in this area.
ITIL’s incident management and problem management processes are designed to ensure that any disruption to critical services are remedied as quickly as possible.
Not only that, but ITIL also takes a forward thinking approach to incident response, providing your organisation with the processes and strategies required to conduct fast and effective incident reviews post-disruption.
By investigating and addressing the root cause of a service disruption as quickly as possible, your organisation can work to prevent future problems of this nature from occurring.
The benefits of taking such action are numerous. Not only will you be improving customer experience and building stronger relationships with your key clients, but you’ll also be saving time, money and energy by ensuring problems are dealt with in an effective and productive manner.
ITIL is widely regarded within the information technology industry, largely for the fact that it is not organisation specific, and can be customised and tailored to the unique needs of your business.
There are currently ITIL training courses running in Sydney, Melbourne and Perth, so if you are ready to improve incident response and minimise service disruption in your organisation, considering getting in touch with ALC Training today.
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