The instructor was clearly knowledgeable, good-humoured and enthusiastic. I did not see anyone fall asleep. Given the notoriety of this course, I sincerely feel that that was a major “achievement”.

I do feel that I have greatly expanded my knowledge and that I will be more productive at work – The Hallmark of a successful course in my opinion. I would recommend ALC to others. Thank you and well done!

ITIL Foundation Certificate in IT Service Management