Neil has over 45 years Information Systems experience having worked in a variety of roles including Business Planning Manager, Change Manager, Continual Service Improvement Manager, trainer and consultant. Neil has worked with a number of organisations in a variety of industries in both government and commercial sectors. His experience has provided him with opportunities in industries from aviation to education.

Neil’s practical experience in Service Management is broad and encompasses Problem Management, Availability Management, Financial Management and Change Management. He has utilised his practical experience and passion for service management to provide effective and efficient training with authority on the subject matter.

Neil was a member of the ITIL V3 Managing Across the Lifecycle syllabus board.
Neil is a regular presenter at conferences and is considered an expert in his field. A list of Neil’s relevant qualifications is provided below:

  • ITIL 4 Managing Professional
  • ITIL 4 Direct, Plan & Improve
  • ITIL 4 High Velocity IT
  • ITIL 4 Drive Stakeholder Value
  • ITIL 4 Create, Deliver & Support
  • CASM Certified Agile Service Manager
  • Cobit 2019 certification
  • Cobit 5 Certification
  • ITIL V3 Expert Certification
  • OS&A, RC&V, PP&O, SO&A ITIL capability certificates
  • ST, SD, SS, CSI ITIL lifecycle certificates
  • ITIL Managing Across the Lifecycle certificate
  • ITIL V2 Managers Certification with Distinction
  • ITIL V3 Manager’s Bridge certificate
  • ITIL Managers Certificate in Infrastructure Management with Distinction
  • ISO/IEC 20000 Consultant Certificate
  • Certificate in Information Security Management Principles
  • ITIL Certificate in Software Asset Management
  • ITIL Certificate in Applications Management


\"I just wanted to reach out quickly to let you know that we completed our ITIL4 training yesterday and the feedback from everyone involved has been overwhelmingly positive.

While all of our attendees participated with an open mind, there were a few that I knew had reservations around ITIL as a framework after having bad experiences with rigid, bureaucratic ITIL3 implementations in the past but Neil quickly dispelled these concerns and everyone was pretty much on board from the beginning of day 1. There’s a bit of a buzz in the air within the team too about all of the improvements we can make to the way we deliver services so I’m super stoked about that.

I also wanted to provide some feedback around Neil’s teaching of the course – never before have I seen the level of engagement with this particular group of individuals than I saw over the last couple of days – not a laptop or mobile phone in sight for two days straight is unheard of! There were also times where the entire room was laughing so hard that I suspected that if the finance department (who approved the budget for the training) could hear us they mightn’t believe that we were actually doing a legit training course! It was a lot of a fun and we all learnt a lot.\" Dan Webb, Cloud Operations Manager | EDMI


\"Happy to have completed and passed the ITIL 4 Foundation certification, which has provided me with the basics of IT Service Delivery best practices, and a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. Thanks to Neil Broadhead and ALC Training for an excellent course, with the added benefit of meeting a bunch of great like-minded course participants.\" Senior Technology Manager | Entertainment Media Platform

\"Our company was compelled to go with ALC for our maiden experience with ITIL training after reviewing their impressive course outline, materials and trainers.\"

\"We were so pleasantly surprised with the hands on, engaging and practical ITIL course we were given. Our trainer, Neil, was engaging and taught the material in a way that was extremely relatable to our business environment. The amount of excitement and enthusiasm that this course generated within our team (both for staff who attended and those who didn\'t) was well worth it.\"

\"Neil is an excellent instructor, he explains scenarios relevant to your organisation.” Business Support Specialist | BP Australia

\"We are extremely pleased with the results of ALC\'s training and the efficacy with which it was delivered. We will certainly be using ALC for further training within our company, their professional manner and high quality of work has/will be a great asset.\"

“Neil did an excellent job in engaging the class and adjusting the pace and content to suit the class’s requirements.” Network Performance Management | Department of Defence

“Enjoyed Neil’s broad knowledge and how he shared experiences in just the right measure.” IT Analyst | Northern Territory Police, Fire and Emergency Services