KCS - v6 Practices
Aprill Allen is an independent consultant based in Melbourne, AU. Better known as the Knowledge Bird, she works with leaders to develop better knowledge management practices in all kinds of organisations, from scale-ups to large-scale enterprises.
Her long history in IT & network operations gave her insight into how transformative a working knowledge base can be for those at the coalface of customer support and service. Since discovering Knowledge Centered Service in 2010, she has been a vocal advocate for its practical approach to addressing the age-old complexities of knowledge management in the dynamic service environment.
Aprill has advised customer success teams and service delivery teams across Australia and New Zealand on how to work more effectively with organisational know-how to serve their customers better, and as a trainer certified by the Consortium for Service Innovation in 2018, wants to help others achieve the same outcomes.