Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Next Available Dates

  • No public courses currently scheduled. Please contact ALC.

Course overview

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Learning outcomes

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Who should attend

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Course contents

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Course fees

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

ALC has available the full set of ITIL certificate training: Foundation, Capability, Lifecycle, MALC.

To find out more about any specific course please scroll below and click on the course name of interest.

If you would like to sit one of these courses please contact us and let us see how we can help.

ITIL Capability

Creating service value is at the core of Service Management so understanding the Capabilities that create this value is paramount to meeting your customer’s, your company’s, your team’s and your own personal objectives.

The ITIL Capability modules comprehensively address this requirement and at the same time provide the fastest path to ITIL Expert accreditation. There are four ITIL Intermediate Capability Certificates, each focussing on a different functional area and providing intense, specialised, process-level knowledge on the day-to-day execution of ITIL. Click on course names below for full details:

  • Release, Control & Validation (RCV)

    RCV focuses on achieving control and stability and optimising the quality of an IT service to ensure it can be used and supported effectively and efficiently.

  • Operational Support & Analysis (OSA)

    OSA focuses on ensuring stability by preventing reoccurrence of faults and optimising the quality of service by responding to issues and requests in a controlled and timely manner.

  • Service Offerings & Agreements (SOA)

    SOA focuses on optimising the quality of services provided by responding to existing customer and future market requirements with cost-justifiable, service orientated value propositions and solutions.

  • Planning, Protection & Optimisation (PPO)

    PPO focuses on translating strategic vision into functional requirements and providing cost-justifiable IT services that align with customer needs and optimise performance, availability and measurement of services.

ITIL Lifecycle

The five Lifecycle modules are more strategic in nature and focus on implementing, managing and improving an entire stage of the Service Lifecycle. Lifecycle courses emphasise stage and process relationships, roles, responsibilities and implementation considerations. The target audience includes process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an Information Technology Service Management project.

The five ITIL Lifecycle modules are:

Continual Service Improvement

Service Design

Service Operation

Service Strategy

Service Transition

 

Managing Across the Lifecycle

This is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. Designed for: Individuals who require a business and management level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

If you are interested to attend one of these courses please contact us and let us see how we can help.

 

Next Available Dates

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