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3 day Foundation course.

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Book with confidence with Australia’s longest-serving provider of ITIL training, since 1999!

The ITIL® Foundation qualification is no longer a “nice to have” for IT staff looking to make improvements for their teams or their organisation; it is no longer a differentiator for individuals seeking advancement. This qualification is simply a “MUST HAVE” for any organisation or department or individual concerned with improving IT Service Management.

The ITIL Foundation Certificate is the entry level course for anyone needing to understand ITIL.  The course provides a comprehensive understanding of the ITIL framework and how it is used to enhance the quality of IT services in an ever more competitive market space.

  • Learn all the key features that underpin ITIL
  • Get full preparation for the Foundation Certificate exam

Why choose ALC:

  • Quality The ALC reputation is based on the quality of our training and our customer service. Our trainers are all qualified to ITIL Expert level and are genuine long-term practitioners of ITIL who have distinguished themselves as training professionals over many years
  • Reliability.  We have been providing ITIL training since 1999 and are the longest serving provider in the Asia-Pacific region. We have a proven track record of helping thousands of people to pass their ITIL exams
  • Value. Quality usually comes at a premium but we work hard at all levels to ensure competitive pricing, whether you’re a small, medium or large organisation or a private individual
  • Support.  We provide great post-course support to give you timely answers to the questions that come up once the course is over
  • Customer Service. For us, training is not a sideline activity – it is all that we do. With offices in Sydney, Brisbane, Melbourne, Perth and Kuala Lumpur, We are a team of dedicated people who care about your success.

Please call us or email if you have any questions or require any further information.

Learning outcomes

The aim of this course is for each participant to be able to:
  • Use the ITIL terminology
  • Understand the ITIL processes needed in your IT department
  • Identify the sub-activities for each best practice process
  • Understand your role and responsibilities regarding IT Service Management
  • Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

Who should attend

The ITIL Foundation course is appropriate for:
  • Any individual working in an IT environment who requires a basic understanding of the ITIL framework
  • Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof
  • Anyone who may have an interest in the subject such as IT Managers, Service Desk staff, Operations staff, Developers.

Course contents

1. Introduction
  • History of ITIL
  • ITIL Qualification scheme
2. Service Management as a practice
  • Service
  • Service Management
  • Processes
  • Roles
  • Organisation
3. The Service Lifecycle
  • The Structure, Scope, Components and Interfaces of the ITIL Library
  • ITIL Service Life cycle
4. Service Strategy
  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
5. Service Design
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
6. Service Transition
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management
7. Service Operation
  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Functions:
    • Service Desk
    • Application Management
    • Technical Management
    • Operations Management
8. Continual Service Improvement
  • The Continual Service Improvement Model
9. Technology and Architecture
  • Generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes
10. Related Standards and Frameworks
  • Understanding how ITIL relates to:
    • COBIT®
    • PRINCE2®
    • ISO/IEC 20000
    • ISO 27000
    • SixSigma
    • CMMI
11. Exam Preparation
  • Examination techniques
  • Mock exams

Course fees

Face-to-face classroom training

Course

Fees A$ per person

  • ITIL Foundation Course (3 days) + Certificate Exam
  • $1300 + gst

Examination

The ITIL Foundation Certificate is an internationally-recognised qualification and is a prerequisite for further qualifications in ITIL.

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.

Pre-requisites

There are no pre-requisites for this course.

ITIL Expert

The ITIL Foundation course earns 2 points towards the ITIL Expert qualification (minimum 22 points required).

Face-to-face classroom training
course-prices-imgGreat Price

doller-img1,300+ GST

3 day Foundation course.

Book Now 
Make an Enquiry

  • Staff have been extremely positive and supportive.
    Principal consultant | OMNI EXECUTIVE
  • Our trainer was excellent. He made it fun and interesting. Plus we all passed. Fantastic. I feel comfortable that my future projects will be very successful. Pace - Spot on.
    IT Professional | Information Technology
  • "The course was excellent. The instructor was highly knowledgeable and had an extremely personable approach. The learning materials were very good. The venue was most suited and lunch was excellent. Lastly, I am extremely confident that I have the right level of knowledge to proceed and succeed."
    Simon T., Dept of Defence, Business Analysis Foundation, Sydney April 2016
  • "Excellent service provided by ALC customer service. Trainer has exceptionally good training skills and brilliant style of communication. Excellent coach."
    Trainer: Michael Fong Principal  |  Fujitsu Australia Ltd
  • Laurence has incredible subject matter expertise and his person anecdotes added a lot to the learning.
  • Would highly recommend ALC and Laurence for training and obtaining one's certification in Agile PM
    Demi Anderson, Programme Manager
  • Leigh was fantastic. Without doubt the most accurate and interesting presenter by leaps and bounds. Very inspirational.
    System Analyst | Department of Corporate and Information Services
  • "The course was excellent.   The instructor was highly knowledgeable and had an extremely personable approach. The learning materials were very good. The venue was most suited and lunch was excellent. Lastly, I am extremely confident that I have the right level of knowledge to proceed and succeed."
    Simon T., Dept of Defence, Business Analysis Foundation, Sydney April 2016
  • "In regards to the course, the stakeholder and participants were wrapped. The trainer was attentive and engaged and the material was relevant and professional."
    Kathleen O’Riley Learning and Development Advisor  |  SA Water Corporation Course: Business Relationship Management Professional (BRMP®) Trainer: Darren Dove
  • "Excellent course and while content was quite laborious and intense, Peter's delivery was excellent; particularly the 'war stories' and examples provided."
    Russell Close | Head of IT  |  Bennelong Funds Management
  • Well presented and great depth of knowledge by the trainer. A very professional delivery!
  • Just successfully completed three COBIT® 5 courses: Foundation, Implementation and Assessor. Courses were very well managed and presented. Exams were challenging, both in terms of time and knowledge. Very happy to pass all three exams. Highly recommend. Many thanks.
  • Very quick response from Customer service upon enquiry.
  • I must say I really enjoyed the course facilitated by your trainer. He was the best and he really explained the course clearly so that we could understand it. He really is an asset to ALC as he makes sense.
    Service Assurance Release Manager | Westpac Banking Corporation
  • Excellent presentation, anecdotes & examples of real world application. Neil has exemplified my expectation of ALC as atop level training services provider.
    Operations Transition Manager |  Motorola Solutions Australia Pty Ltd
  • The trainer was a great facilitator - lots of real life examples and I felt very prepared for the exam.
    Help Desk Team Leader | Bank SA
  • "Very good training session.  Trainer used multiple examples of non-IT situations to cover various aspects of what was being taught which made it not only easier to understand but also interesting."
    Senior Applications Specialist | Fairfax Media
  • The instructor was clearly knowledgeable, good-humoured and enthusiastic. I did not see anyone fall asleep. Given the notoriety of this course, I sincerely feel that that was a major "achievement".I do feel that I have greatly expanded my knowledge and that I will be more productive at work - The Hallmark of a successful course in my opinion. I would recommend ALC to others. Thank you and well done!
  • Peter’s real world samples went a long was in understanding the content.Waleed Al-Atm – Dept. Justice & Regulation
  • Excellent course that was very well presented and benefited immensely from Darren's practical experience in Service

    Management. Thanks Darren!

    National IT Manager | Information Technology

  • Excellent course and while content was quite laborious and intense, Peter’s delivery was excellent; particularly the ‘war stories’ and examples provided.
  • Michelle Zgalin displays an extremely thorough knowledge of the course content. Pace of the course tailored to suit participants. Presentation of content very good. Ability to deliver large amounts of content was impressive. :)
    PRINCE2 Melbourne Senior Business Analyst | VMIA | Risk Management & Insurance
  • A brilliant trainer, she really knows her stuff and manages to get the most out of us, it was almost like a continuation from Foundation.  I felt like I hadn't left.
    Executive Assistant | Guild Group Holdings Limited
  • Very worthwhile course - learned a lot! Intense, but very well structured. Great Trainer:)."
    Business Analyst | VMIA | Risk Management & Insurance
  • The trainers level of professional experience combined with a capacity to communicate personably and effectively with a diverse group added to my experience and contributed greatly to the amount of information I was able to bring away with  me from the course. I could not recommend Steve highly enough either as a trainer or as a potential PM consultant. Top qualities: Personable, Expert, High Integrity
    Service Delivery Manager | NEC Australia Pty Ltd
  • Great Job, one of the best trainers I have had.  Could not have asked for more.
    ISG | University of New England
  • Really well structured course, very qualified presenter, engaging presentation style, high quality course materials.  Relevant and useful information discussed with a good balance of theory vs "Real World" examples. I thoroughly enjoyed this course, would highly recommend to others.
    Samantha, Program Coordinator, Transport NSW
  • "Enjoyed the training very much, learned heaps but have doubts due to work experience. Will definitely apply the knowledge."
    Manager, IT Risk & Assurance | Ernst & Young
  • "David's vast experiences and shared stories give great insight to the issues and problems which the SABSA framework addresses."
    Information Security Consultant  | Westpac
  • "Thanks David for making this course enjoyable and knowledgeable.  Your experience and insights have been very valuable."
    Security Solutions Designer | Westpac
  • We’ve been training and presentation since 1994. See what just some of our successful delegates have to say about getting certified with ALC Training.“David’s vast experiences and shared stories give great insight to the issues and problems which the SABSA framework addresses.”
    Information Security Consultant | Westpac
  • “Neil was very good in sharing his knowledge using relevant examples.”
    IT Support Officer | Cricket Australia
  • “Good understanding of ITIL Foundations. Neil is a great presenter with excellent people skills & real world experiences.”
    State ICT Manager | Hassell
  • “Excellent presentation, anecdotes & examples of real world application. Neil has exemplified my expectation of ALC as a top level training services provider.”
    Operations Transitions Manager Motorola Solutions Australlia Pty Ltd
  • “I must say I really enjoyed the course facilitated by your trainer. He was the best and he really explained the course clearly so that we could understand it. He really is an asset to ALC as he makes sense.”
    Service Assurance Release Manager | Westpac Banking Corporation
  • “Enjoyed the training very much, learned heaps but have doubts due to work experience. Will definitely apply the knowledge.”
    Manager, IT Risk & Assurance | Ernst & Young
  • “Just successfully completed three COBIT® 5 courses: Foundation, Implementation and Assessor. Courses were very well managed and presented. Exams were challenging, both in terms of time and knowledge. Very happy to pass all three exams. Highly recommend. Many thanks.”
    Manager | ANZ Banking Group
  • “Extremely good – presenter’s experience and depth of knowledge very visible. The trainer was excellent! Good examples, good discussions.”
    Project Manager | Shell Company of Australia Limited Melbourne
  • “The trainers level of professional experience combined with a capacity to communicate personably and effectively with a diverse group added to my experience and contributed greatly to the amount of information I was able to bring away with me from the course. I could not recommend Steve highly enough either as a trainer or as a potential PM consultant. Top qualities: Personable, Expert, High Integrity.”
    Service Delivery Manager | NEC Australia Pty Ltd
  • “I would be happy to recommend Axel to all those looking at a TOGAF training course. His subject matter expertise in TOGAF and his ability to relate to real world examples and experience was fundamental in helping me passing my exam.”
    Daniel Garcia, IT Architect, Strategy and PMO Manager | ANSTO