A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle. This 2 Day describes process owner responsibilities and provides the education needed to oversee the design, reengineering, and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.
The learning objectives for CAPO include an understanding of:
This course is intended for:
Process owners Process managers
Employees and managers responsible for designing, reengineering or improving processes
Consultants guiding their clients through process improvement initiatives
Anyone responsible for:
1 – Managing process-related requirements
2 – Ensuring the efficiency and effectiveness of processes
2 – Maximizing the value of processes
$1850 + GST
DevOps Institute has engaged Kryterion Global Testing to host DevOps Institute certification examinations. For more information on sitting the online proctored exams please click here.