Planning and Implementing ITIL®: Course Contents | ALC Training News

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  • IT Service Management as a service organisation
  • Where are we now, where do we want to be, how will we get there?
  • Business case for implementing ITIL Service Lifecycle
  • Promoting the value of IT Service Management
  • Marketing ITIL Service Management
  • The Service Lifecycle itself
  • Benchmarking and Baselines
  • Stakeholders and ITIL
  • The Service Management and Lifecycle roadmap
  • Metrics – “If you can’t measure it you can’t manage it!
  • Action plan

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