Managing & Leading Diverse Teams: Course Contents | ALC Training News

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1. Introduction

  • Defining the role of a ‘manager’
  • Identification of 5 Core Components of a manager’s job
  • Personal introductions and objectives
  • Overview of program topics and method

2. Understanding Diversity

  • Issues, Challenges
  • Strategies for dealing with difference
  • One size fits all – sameness vs difference
  • Identification of 5 Dimensions of Diversity
  • Identification of 4 personality types / styles
  • Physiology vs psychology
  • Role of culture
  • Impact of age / 5 ‘Generations’, 4 career stages
  • Impact of work status
  • Exercise: Understanding Ourselves to understand others

3. Motivating Each Member of Your Diverse Team

  • Pitfalls of traditional motivation approaches
  • Review of motivation theory
  • Discussion of importance of money versus other motivators
  • Influence of personal characteristics
  • Impact of manager’s own behaviour
  • Guidelines re how to tailor motivation by diversity
  • Practice Exercise

4. Planning and Managing Tasks and Resources

  • Discussion of resource planning challenges
  • Introduction to Managing by Objectives
  • Guidelines to monitor, gather data re performance
  • Reporting upwards, managing your manager
  • Guidelines re managing your own time
  • Guidelines re how to vary according to diversity?
  • Practice Exercise

5. Delegating

  • Pitfalls in delegating
  • How to, and how MUCH to, delegate?
  • Introduction of the Situational Leadership model
  • Discussion of how to treat staff … cadre or hired hand?
  • Introduction to the Delegation Triangle
  • Guidelines re how to vary according to diversity?
  • Practice Exercise

6. Coaching Each Diverse Team Member

  • Typical approaches and issues
  • Formal vs informal
  • Manager’s coaching plan
  • Introduction to the GROW model
  • Guidelines re how to vary coaching by diversity?
  • Practice Exercise

7. Getting Your Diverse Team to Work Together

  • Issues and challenges
  • Discussion of feasibility of teamwork across diverse teams?
  • Introduction to Belbin Team Roles
  • Guidelines re how to leverage diversity
  • Practice Exercise

8. Communicating with Your Diverse Team

  • Challenges in communicating across diversity
  • What to communicate, and when
  • Individual vs team communication
  • Role of technology
  • Guidelines re how to vary communication by diversity:
    – by geographies, time zones
    – by generation / age
    – by culture
    – by personalities
  • Guidelines for conducting meetings and tele-conferences
  • Strategies for communication
  • Practice Exercise

9. Conclusion

  • Revision of key topics and messages
  • Personal plans of action
  • Evaluations

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