KCS® Knowledge Centred Service – v6 Practices: Learning Outcomes | ALC Training News

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  • Gain a thorough understanding of KCS Principles, Core Concepts and benefits
  • KM best practices and industry examples
  • KCS content: standards and quality
  • The structured problem solving workflow
  • Roles and responsibilities
  • Performance assessment
  • Leadership strategies and change management
  • Technology requirements to enable KCS
  • A road map for KCS adoption
  • How to adopt and sustain KCS
  • How to achieve more consistent adoption of KCS throughout the organisation
  • Alignment of KCS vocabulary and understanding across distributed teams/locations
  • Clear, measurable, consistent alignment between KCS and business goals
  • KCS measures and their evolution over time

Jes Irving