ITSM for DevOps®: Learning Outcomes | ALC Training News

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The learning objectives for this non-certification course include a practical understanding of:

  • The DevOps transformation
  • How ITSM is viewed as a constraint
  • How DevOps introduces new ways of thinking and working
  • How to adapt ITSM processes in support of DevOps
  • ITSM process integration and automation
  • How to leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services


This is a non-certification “DrillDown” workshop accredited by the DevOps Institute. DrillDown courses provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDown courses are excellent add-ons to certification courses such as DevOps Foundation skill-based certification.

Deb Kirman