ITSM for DevOps®: Course Contents | ALC Training News

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Day 1

  • The Rise of DevOps
  • The Role of ITSM
  • Accelerating ITSM for DevOps
  • New Ways of Thinking and Working
  • Adapting ITSM for DevOps
  • Adapting Change Management
  • Adapting Release Management
  • Homework: Data Gathering

 

Day 2

  • Adapting Configuration Management
  • Adapting Incident Management
  • Adapting Problem Management
  • Adapting Knowledge Management
  • Adapting the Service Desk
  • Mastering Continuous Improvement
  • Enabling Continuous Learning
  • Summary
  • Homework: Taking Action

Deb Kirman