ITIL® Managing Across the Lifecycle: Learning Outcomes | ALC Training News

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The purpose of this training module and the associated exam and certificate is to:
  • Impart, consolidate and validate knowledge across the contents of the ITIL publications
  • Address the interfaces and interactions between the processes addressed  in the five core ITIL publications
  • Identify key business and management issues in IT Service Management
  • Manage the planning and implementation of IT Service Management
  • Implement Strategic Change Management and Risk Management
  • Handle organisational challenges and assess services
  • Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam

What you will learn:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

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