ITIL Management: Learning Outcomes | ALC Training News

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Candidates can expect to have an understanding of the following-
  • Continual Service Improvement principles
  • Continual Service Improvement process
  • Continual Service Improvement methods and techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation for Continual Service Improvement
  • Critical success factors and risks

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