ITIL® Lifecycle: Service Operation: Exams and Stuff | ALC Training News

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Pre-Requisites

  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission
  • Candidates need to allow 2 hours per evening for homework and study

Examination

The exam is offered via an accredited examinations institute. It comprises a 90-minute closed book exam, containing 8 question multiple choice, scenario-based, gradient scored questions examination and is held on the last day of the course.

Pass Score required: 28/40 or 70%

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