ITIL® Foundation (2.5 Day): Learning Outcomes | ALC Training News

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The aim of this course is for each participant to be able to:

  • Use the ITIL terminology
  • Understand the ITIL processes needed in your IT department
  • Identify the sub-activities for each best practice process
  • Understand your role and responsibilities regarding IT Service Management
  • Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

PLEASE NOTE: the ITIL Foundation course is not sufficient for individuals who need to develop skills for process implementation.  The ITIL Foundation course is your start and we can help develop a roadmap for your personal Certification to aid in those objectives.  A Capability course would be recommended.


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