ITIL® Capability: Planning, Protection & Optimisation Overview: Learning Outcomes | ALC Training News

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Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimisation
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimisation roles and responsibilities
  • Technology and implementation considerations
  • Organisational roles relevant to PPO
And specifically in the following key ITIL process and role areas:-
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Challenges, critical success factors and risks for planning, protection and optimisation

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