ITIL® 4 Strategist: Direct, Plan & Improve: Learning Outcomes | ALC Training News

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This 3-day course covers the core service management concepts and practices beyond the foundational level, that will equip organisations and individuals with better understanding and application of the concepts to establish a learning and improving IT organization. The principles, methods and techniques that can be universally used to direct, plan and improve are explored and explained in this course.

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Jes Irving