ITIL® 4 Specialist: Drive Stakeholder Value (DSV): Who Should Attend | ALC Training News

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The ITIL 4 Specialist: Drive Stakeholder Value course is designed for,

  • IT service management practitioners who are seeking to obtain the ITIL® 4 Managing Professional (MP) designation
  • IT service management practitioners who are engaged in service relationships, including product and service provision, consumption, and relationship management
  • Roles include:
    • Relationship managers
    • Customer experience (CX) managers
    • Account managers
    • Service delivery managers
    • Service desk managers
    • Service level managers
    • Enterprise architects
    • Service and solution architects
    • Business analysts
    • Product owners and digital product managers
    • Marketing managers
    • Project managers
    • Portfolio managers
    • Supplier relationship managers
    • Vendor or contract managers
    • Customer experience/user experience designers

Jes Irving