Pre-Requisites

The ITIL 4 Foundation Qualification is a prerequisite for the ITIL 4 Specialist: Create, Deliver & Support Certification.

Live Virtual Training – Participants will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 3 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT. 

Face-to-Face Training – As of 01 February, 2022 paper-based exams will no longer be offered by PeopleCert the examination institute for ITIL®. All exams will be conducted online. During the course you will receive an exam voucher and instructions how to book the exam for a date and time of your choice within 3 months of the course. The exams are web-proctored by PeopleCert and are available 24/7.

Exam Information
The Create, Deliver & Support exam comprises:

• 40 multiple choice questions
• 28 marks required to pass (out of 40 available) – 70%
• 90 minutes duration
• Closed book