ITIL® 4 Specialist: Create, Deliver & Support (CDS): Course Contents | ALC Training News

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1) Introduction & Recap of ITIL Foundation
2) The evolution of professionalism in IT and service management
  • Organizations, people, and culture
  • Building effective teams
  • Developing team culture
3) Using information and technology to create, deliver, and support services
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation
  • Artificial intelligence
  • Machine learning
  • Continuous integration, continuous delivery, and continuous deployment
  • The value of an effective information model
  • Automation of service management
4) Value streams to create, deliver, and support services
  • ITIL service value streams
  • Model value streams for creation, delivery, and support
  • Using value streams to define a minimum viable practices
5) Prioritizing and managing work
  • Why do we need to prioritize work?
  • Commercial and sourcing considerations
6) Exam Preparation
  • Exam techniques
  • Sample Exam(s)

Jes Irving