ITIL® 4 Foundation: Learning Outcomes | ALC Training News
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The aim of the ITIL 4 Foundation training and certification course is for each participant to be able to:
- Understand and use the ITIL terminology and key concepts
- Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers
- Understand the ITIL Management Practices
- Understand the ITIL Service Value System
- Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement
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