ITIL® 4 Digital and IT Strategy (DITS) : Course Contents | ALC Training News

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  • Introduction to DITS
  • Key concepts of DITS
  • What is the vision? – The future-state picture of
    • What problems the organisation will solve for consumers
    • How consumers will interact with the organisation’s products and services
    • What the organisation’s people, their skills, and overall structure will look like
  • Where are we now? – The context of strategy
    • Environmental analysis
    • Opportunity analysis
    • Digital readiness assessment
    • Strategy assessment
  • How do we get there?
    • Strategy cycles and planning horizons
    • Financial aspects of DITS
    • Strategic approaches
    • Customer journeys
    • Omnichannel delivery and support
    • Customer approaches
    • Optimization and automation
    • Sourcing and workforce strategies
    • Triple bottom line
    • Portfolio optimization
  • Take action! – Managing strategic initiatives
    • How strategies are implemented
    • Training and education
    • Leading digital transformation
    • Scoping digital transformation
    • Strategy communication
  • How do we know we are progressing?
    • Metrics and measures
    • Cascading requirements
    • OKR framework
    • Measuring progress, performance and relevance
    • Reporting – operational and analytical
  • How do we keep the momentum going?
    • Digital organization viability
    • Organizational characteristics
    • Parallel operation
  • Digital leadership
    • Digital leader skills
  • Managing innovation and emerging technologies
    • Approach to innovation management
    • Innovation cultures
    • Evaluating and adopting emerging technologies
  • Managing strategic risk
  • Structuring for digital business

Jes Irving