ISO/IEC 20000 Masterclass: Learning Outcomes | ALC Training News

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  • The ISO/IEC 20000 standard in detail
  • How to establish a Management System
  • Documentation and template library
  • Establishing and communicating a vision
  • Leading people and cultural change
  • Leadership and consulting skills
  • Planning and implementing ISO/IEC 20000
  • Performance reporting and scorecards
  • Related frameworks and standards.

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