ISO/IEC 20000 Masterclass: Exams and Stuff | ALC Training News

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Prerequisites

There are no certification prerequisites required to attend  this course, since the opportunity to sit the ISO/IEC20000  Foundation  exam  is included in the first week of the course.

Experience in an IT Management or Consultant role in Service Management  or  a  related  field of  expertise  is preferred.

Course Format

Unlike regular theory-based training courses, this MASTERclass ensures that you spend less time in the classroom and more time applying the learning objectives in your workplace environment:

  • Only 5 days Classroom Education: A comprehensive and engaging course
  • Template Library: Service Management System documentation templates
  • Workplace Assignment: Application in a real-world business context
  • Masterclass Forum: Collaborative workplace assessment support
  • Certification: The ISO/IEC 20000 Implementation Leader certificate

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