ISO/IEC 20000 Foundation: Who Should Attend | ALC Training News

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Any staff   who   have   a   role   in   delivering   or managing IT services. The course is particularly suitable for staff who are involved in process development and improvement and may be helping their organisation improve service outcomes or prepare for ISO/IEC 20000 certification. The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the ISO 20000 qualifications.

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