Is ITIL right for my organisation? | ALC Training News

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As the most popular and globally recognised framework for IT service management available today, the Information Technology Infrastructure Library (ITIL) has been embraced by countless organisations around the world. 

ITIL's flexibility and configurability to the needs of each individual business make it a popular choice for enterprises of all size. However, many in the IT sphere who have not yet adapted ITIL continue to ask the question, is ITIL right for my organisation?

To answer this, you will need to consider a few key factors. Here are three questions to ask of your business before embarking on an ITIL initiative. 

Do we understand what ITIL is?

ITIL is not a tool or a piece of software that your organisation can invest in, unroll across the business, and proceed as normal. Instead, it is a series of best practice processes that can streamline your IT service management and make you better suited to achieve consistent performance and service improvement.

There are some advantages to this. For example, if your organisation is small and has limited capital, then there is no need to invest in specialised equipment when utilising the ITIL framework.

Instead, you can use many of the tools already at your disposal – such as spreadsheets and formulas – under the new ITIL processes, adapting them to achieve greater performance and efficiency. 

Do we have the people in place to make this work?

In order for ITIL to be deployed effectively, it is important that your organisation have a strong leadership group that is trained in effective ITIL implementation. 

Most essential is a senior individual who is capable of driving home the benefits of ITIL and overseeing the change management process. Because implementing ITIL requires a substantial culture change within your organisation, you will need someone who can encourage other employees and ensure the transition is smooth as possible.

If you have employees who are sceptical or disengaged, and looking to actively sabotage the ITIL implementation, it can compromise the entire initiative. It may be worth turning those people into allies by investing in more comprehensive ITIL training, or cutting them lose entirely. 

Does ITIL fit the needs of my organisation? 

Perhaps the biggest advantage of ITIL is that it can be adapted to meet the needs of a range of different organisations. However, that does not make it a one-size-fits-all solution that can be implemented without consideration to the overall benefits of this initiative.

Utilising a formally specified IT service management process can benefit your organisation in a number of ways, but it can also make you less responsive if adhered to exclusively.

Fortunately, there is no reason why you have to strictly follow every component of ITIL. Your organisation is free to adopt the various components of this framework that fit your needs, while modifying or abandoning other processes that may not suit your best interests. 

Are we committed to ongoing ITIL consideration?

ITIL is not a one-off initiative. It is an ongoing consideration that needs to be factored into IT service decision making during every phase of the IT service management lifecycle – from service strategy, to service design, on to service transition and into service operation.

Perhaps the most critical component of ITIL is the fifth stage of the IT service lifecycle – ongoing service improvement. It is here that organisations can look to achieve service improvements both in terms of incremental and large-scale revisions. However, this obviously requires continued investment and consideration.

Although ITIL implementation is a long and multifaceted process, that benefits of undergoing such an initiative are enormous. Organisations and individuals that take the time to understand and employ ITIL will achieve significant process improvements, and gain a valuable competitive advantage as a result. 

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