Day 1

1. Cloud Computing Introduction and Perspectives

• Defining Cloud Computing
• Cloud Computing Big Picture
• Cloud Deployment Models
• Cloud Service Models
• Cloud Computing Characteristics
• Enterprise Cloud and Consumer Cloud
• Business and Cloud Computing
• Cloud Computing in the IT and “Telco” Space
• Aspects of Cloud Service Design
• Customer decisions on service provider types

2. Data Centre Management

• Defining Cloud Computing
• Data Centre, Virtualisation and Cloud
• From Rack Server to Blade Server
• Power and cooling in Virtualised Data Centre
• Benefits of Service Management in Data Centre Management

3. Virtualisation

• Why Virtualisation makes sense
• Compute resources
• Network resources
• Shared storage in virtualised environment
• Security issues with Virtualisation
• Optimising Virtualisation

4. Cloud Computing and Related Environments

• Open Source Technologies
• Mobile Computing
• Social Media

5. Cloud Computing Security and Risk Management

• Risks in the Cloud versus benefits
• Specific Cloud risks
• Managing risks and IT security management

6. In-Course Exercises

Day2

7. Green Computing

• Green IT: Overview, Issues and standards
• Green Data Centre and optimisation
• Other considerations on Green Computing

8. Holistic and Balanced Approach to Cloud Computing

• Life cycle approach for Cloud Services
• ITIL Lifecycle Processes
• Project-Service Management for Cloud
• Continual Service Improvement for Cloud Services
• Continual Service Improvement Model
• Critical metrics for continual improvements

9. The Future of Cloud Services and Value Creation

• Business-Centric Value Creation for Cloud Services
• Cloud Service Value
• Breaking the silos of value creation
• Processes, functions and roles
• Process model
• Characteristics of process for cloud
• Functions for Cloud Service Management
• Leadership and human resource management for Cloud Service Delivery
• Service Management as a strategic asset

10. Cloud Lab

• This is a hands-on session in which delegates gain practical hands-on experience in configuring a Cloud Server. You are required to bring a laptop computer.

11. Summary and Completion