Customer Service Skills: Learning Outcomes | ALC Training News

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Participants can expect to gain competencies in the following:
  • Customer Service – what is this and how do I approach it
  • Customer Service Desk staff skills – what skills are needed to interact with customers
  • The  Do’s  and  Don’ts  for  Customer  Service  Desk  Staff  –  learn  how  to  make customer service a success in your organisation and avoid common pitfalls
  • Delivering  bad  news  –  how  to  tell  your  customers  their  requests  can’t  be completed or will be late
  • Irate callers – how to deal with upset customers
  • Incident Handling – how to record dealings with customers
  • Tools: what is needed to help customer service agents?
  • Improving the Customer Service Desk – how to go about improvements of your customer service area

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