Certified Agile Process Owner®: Course Contents | ALC Training News

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Day 1

  • Course Introduction
    • Why Processes are Important
    • Why Agility is Important
    • Why the Process Owner Role is important
  • Process Design Basics
    • The Elements of a Process
    • Process Owner Responsibilities
      • Process sponsorship
      • Process resourcing
      • Process design and improvement
      • Process management
      • Process awareness
    • Process Owner Knowledge, Skills and Attributes
    • Selecting a Process Owner
    • Related Roles
      • Process Manager
      • Global Process Owner
      • Value Stream Owner
      • Role of a Service Management Office (SMO)
    • The Characteristics of an Agile Process
  • Agile Basics
    • What is Agile?
    • The Agile Manifesto
    • Why Agile Projects are Successful
  • Scrum Basics
    • Scrum Roles, Artifacts and Events
    • Scrum Pillars
    • Scrum in aNutshell
    • Scrum, Kanban or Both?
  • Agile Service Management Basics
    • Agile Service Management Value
    • Agile Service Management Roles, Artifacts and Events
    • Characteristics of an Agile Process Two Aspects of Agile Service Management
      • Agile Process Design
      • Agile Process Improvement
  • Agile Process Design

 

Day2

  • Agile Process Design (continued)
    • Creating and Populating a Process Backlog
      • Personas
      • User Stories
      • Themes
      • Epics
    • User Story Mapping
    • Ordering and Maintaining the Process Backlog
    • Process Design Sprints
    • The Process Owner and Sprint Events
    • Process Implementation
      • Potentially Releasable Process Increment
      • Definition of ‘Done’
      • Release Planning
  • Agile Process Improvement
    • Aligning Processes with Strategic Goals
    • CSI Sprints and Plan-Do-Check-Act
    • Sustaining Improvements
    • Assessing Process Maturity
    • Implementing Process Improvements
      • Working with Line Managers
      • Overcoming Resistance to Change
  • Measuring Value
    • demonstrating Value
    • Leading and Lagging Performance Indicators
    • Critical Success Factors and Key Performance Indicators
    • Service Level Agreements and Operational Level Agreements
    • Conducting Measurement Reviews
    • Communicating Performance
  • Process Improvement Tools and Technologies
  • Getting Started
  • Challenges and Critical Success Factors
  • Additional Sources of Information
  • Exam Preparations
    • Exam Requirements, Question Weighting and Terminology List
    • Sample Exam Review

Deb Kirman