BCS Modelling Business Processes: Course Contents | ALC Training News

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1. Introduction 
  • Purpose of business process modelling
  • Context: organisations, systems, processes, stakeholders
  • Strategic context and business goals
  •  Approaches to business process modelling 
  • Definition of a business process
2. Identifying Business Processes
  • Types of processes and functional areas
  • Process view versus functional view
  • Value chain analysis and business performance
  • Hierarchy of business processes and tasks
3. Modelling Business Processes
  • Process modelling techniques (including swimlanes) “As Is” modelling
  • Events and outcomes
  • Actors involved with business processes
  • Business rules
4. Evaluating and Improving Business Processes
  • Improving Business Processes
  • Analysing activities, work flow, tasks
  • Problem Analysis; GAP Analysis; Root Cause Analysis
  • Business process improvement
  • “To Be” process model
5. Monitoring
  • Identifying current and new standards and measures
  • Measuring effectiveness of change: goals, measures and issues
  • Challenging the business rules
  • Staff performance and human aspects
6. Transition
  • Using the business process model to identify IT requirements
  • Skills profiling and staff development
  • Procedure design
7. Implementation Issues 
  • Implementing the new processes 
  • Making and managing the change