3 reasons why your IT department is not delivering true business value | ALC Training News

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Over the past few decades, technology has become a critical component to business success.

No company can survive, let alone thrive, without making good use of the technology solutions and tools available to them. Despite this, many organisations are still struggling to achieve maximum business value from their IT specialists.

With that in mind, here are three reasons why your organisation is failing to maximise the performance of its IT department. 

Insufficient training and support 

The information technology sector is constantly evolving, with new challenges and opportunities arising every day. In order to keep up with these changes, your IT department requires sufficient training and ongoing support. 

Providing your IT department with opportunities to participate in specialised training courses in critical areas such as information security can ensure that they are constantly on the forefront of breaking industry developments and delivering true value to your enterprise.  

Underfunding and poor integration

According to a Gartner survey released earlier this year, Chief Information Officers in the Asia Pacific and Japan region are planning on growing their IT budgets by 0.9 per cent this year. However, even with this increase, many IT departments will still be significantly short of the funding they need to operate efficiently.

That same Gartner survey found that modern IT departments are only receiving 65 per cent of their funding from within the conventional IT budget. The rest is coming from other business areas, such as marketing, sales, operations and R&D.

Gartner Vice President Andy Rowsell-Jones has warned that this "high level of unconventional funding from outside IT" could potentially lead to integration issues and governance problems in the long term, suggesting that many organisations need to rethink their approach to this critical area of business. 

Lack of leadership

In order to deliver to its fullest potential, your IT department needs to be helmed by a strong leader or leadership team which has a thorough understanding of your business and strategic goals.

It's also important that businesses pay proper attention to IT leadership, bringing them into the fold on important decisions and keeping them informed on strategic decisions and planning. This will ensure that your IT department is optimising internal strategies in line with the wider direction of the organisation.

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