New ITIL 'Cluster' Practitioner Courses
- the next step for ITIL professionals
The new ITIL 'Cluster' Practitioner Certificates represent an important step for anyone serious about ITIL. Until now the choices have been very limited. Past the entry-level Foundation Certificate you could do individual Practitioner Certificates - there are at least 10 of them, a cumbersome and unattractive option. Or else you could take on the ITIL Manager’s Certificate - a heavyweight qualification too daunting for most, with 11 days of training and six hours of written exams.
The new 'Cluster' Practitioner Certificates provide an ideal 'in between' solution for many ITIL professionals. By grouping individual Practitioner modules according to functionality they provide Certifications that are both relevant and substantial. Training is completed in 5 days, which includes a 2-hour multiple-choice exam. For more details about ITIL 'Cluster' Practitioner please see below or email learn@alctraining.com.au
ITIL Practitioner: Agree & Define
This practitioner course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Service Level Management and Financial Management. It focuses on the implementation and management of the processes and functions involved in providing cost justifiable IT services that are aligned with the customers needs.
Download Course PDF Brochure ...
ITIL Practitioner: Plan & Improve
This practitioner course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Availability Management, Capacity Management and ITSC Management. It is aimed at optimising the quality and availability of services provided by IT organisations by responding to current and future stated business needs in a cost justifiable manner.
ITIL Practitioner: Release & Control
This practitioner course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Change Management, Release Management and Configuration Management. It focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure.
Download Course PDF Brochure ...
ITIL Practitioner: Support & Restore
This practitioner course focuses on the implementation and management of the processes and function involved in providing users support and increasing IT infrastructure stability. These include effective Incident and Problem Management processes, complemented by an effective Service Desk Function. It is aimed at optimising quality of service by responding to customer issues and requests in a controlled and time-effective manner, while also preventing reoccurrence of fault in the IT infrastructure.
Download Course PDF Brochure ...
