Itil Capability Planning Info

ITIL® V3 Capability: Planning, Protection & Optimisation - Course Description

 

 

This course focuses on the implementation and management of the processes and functions involved in providing cost justifiable IT services that are aligned with the Customers needs. This course particularly focuses on the Capacity, Availability, IT Service Continuity, Information Security and Demand Management processes.

 

It is aimed at optimising the quality and availability of services provided by IT organisations by responding to current and future stated business needs in a cost justifiable manner.

Objectives

Course work is completed in one five-day session during which participants will learn how to effectively implement, manage and optimise the Planning, Protection & Optimisation (PPO) processes. Participants will be prepared to sit the associated ISEB certification examination at the end of the course.

What You Will Learn

  • The importance of Service Management as a Practice concept
  • The importance of Planning, Protection and Optimisation while providing service
  • How all processes in Planning, Protection and Optimisation interact with other Service Lifecycle processes
  • The processes, activities, methods and functions used in each of the Planning, Protection and Optimisation processes
  • How to use the Planning, Protection and Optimisation processes, activities and functions to achieve operational excellence
  • How to measure Planning, Protection and Optimisation
  • The importance of IT Security and its contributions to Planning, Protection and Optimisation
  • Technology and implementation considerations surrounding Planning, Protection and Optimisation
  • The challenges, Critical Success Factors and risks associated with Planning, Protection and Optimisation
  • Continual Service Improvements (CSI) as a consequence of effective Planning, Protection and Optimisation
  • Take and pass the exam for the Capability Certificate in Planning, Protection and Optimisation

Who Should Attend?

This course is designed for those who require a deep understanding of PPO processes and/or operational staff involved in PPO processes who wish to enhance their role-based capabilities.

Learning Method

This course is instructor led with limited class size. Participants undertake practical activities to ensure understanding of concepts and terminology.

Pre-Requisites

  • The ITIL Foundation Certificate.
  • Before taking the Practitioner examination the candidate must have attended accredited training and successfully completed the practical assignments.
  • Upon completion of the course it is expected the candidate will need to perform 4-8 hours of self-study prior to the examination.