eSourcing Capability Model (eSCM) - Course Description

Carnegie Mellon best-practice model for sourcing management

 

 

  • How do you align the sourcing strategy to meet business needs?
  • How do you keep multi-million dollar contracts from souring?
  • How do you keep disparate service providers focused on your core objectives?
  • How do you ensure parties meet their obligations?

 

The eSourcing Capability Model (eSCM) is the new industry standard for effective management of IT enabled services. It is a best practice framework developed by a consortium of leading service providers, clients and advisors and represents practical experience earned through billions of dollars of engagements. The eSCM covers both the service provider and client sourcing life-cycle.

 

 

The eSourcing Capability Model is available to download for free. Click here to get a copy.

 

 

This three-day training program provides a thorough explanation of eSCM for both client and service provider. The course is presented in association with SourceWorks Pty Ltd, leading practitioners of eSCM and trained and accredited by Carnegie Mellon University.

 

  • Transform your management processes for improved service, greater profit, lesser risk and better long-term business relationships.
  • Benefit from the eSCM guidance and make immediate improvements to your sourcing practices – whether you are a client or a service provider.

 

If you are responsible for managing, delivering or planning outsourced or shared services and business processes, then this training is for you.

 

The eSourcing Capability Model (eSCM) has been developed by a consortium of leading outsourcers and large client organisations (such as Accenture, American Express, Boeing, BP, Deloitte, CIBC, EDS, HP, IBM, itSMF, L’Oreal, PNC Bank, Satyam, TPI, The Outsourcing Institute) under the governance of Carnegie Mellon University specifically to address the many issues and difficulties involved in eSourcing. It is a set of best practice capabilities that give service providers and clients a basis for establishing successful relationships over the life-cycle. For outsourcing agreements that have become dysfunctional, eSCM provides a framework to get rid of the gremlins and get the engagement back on track. The eSCM structure complements most existing models such as: ISO 20000 (ITIL), ISO9000, ISO17799, CMMI, COBIT and COPC-2000.

Course Objectives

This in-depth three-day course introduces the concepts, terminology and structure of the eSCM model. You will gain an understanding of the value of eSCM for both service providers and clients in delivering more effective sourcing results for their organisations. By the end of the course you will be able to:

  • Describe what causes the sourcing of IT -enabled services to succeed or fail
  • Describe the value of eSCM to service providers and clients
  • Understand the structure of eSCM and the interrelationship of its components.
  • Understand practices for capability levels 2, 3, 4 and 5
  • Understand how eSCM can be used by service providers and clients to achieve greater levels of sourcing success
  • Gain a high level understanding of the Capability Determination Process
  • Develop an initial plan of how to introduce the eSourcing Capability Model into your organisation

Who Should Attend

  • Senior managers responsible for providing or purchasing IT-enabled outsourcing services
  • Service providers and clients who are interested in quality improvement or planning improvement programs
  • Clients seeking risk mitigation and consistent criteria for selection of providers
  • Service providers who will be participating in an eSCM capability determination or self-appraisal
  • Service Providers and Clients implementing eSourcing agreements
  • Service Providers and Clients whose existing relationships are failing to meet stakeholder expectations
  • Service Providers and Clients planning eSourcing initiatives in the future
  • Those who have found benefit in the ITIL model and wish to provide comparable discipline to the management of outsourcing relationships

Learning Method

The course is instructor led with a limited class size. Participants undertake practical activities to ensure understanding of concepts and terminology. There is an optional SourceWorks examination at the end of the course to assess participant understanding and application of the model. A certificate will be issued to successful candidates.

Course Presenters

This course is presented by ALC in Association with SourceWorks Pty Ltd, an independent Australian advisory firm and the leading regional practitioner of eSCM. SourceWorks is certified by Carnegie Mellon and provides training and consulting to both clients and service providers. This course will be presented by one of SourceWorks' Principal Consultants, either Kim Fitzpatrick or John Kelly.

 

John Kelly has over 25 years experience in senior roles, including CIO in both outsourced and in-sourced environments. His experience encompasses the complete sourcing life-cycle including the integration of people, process and tools to enable services to work across the extended enterprise. John’s background includes funds management, retail, banking and the public sector working in organisations such as Woolworths, Commonwealth Bank, Colonial First State and NSW Police. He is an ITIL Master, PRINCE2 Practitioner and holds a M.Bus (IT Mgmt) from the UTS. John has been trained by Carnegie Mellon University at Pittsburgh and is a Certified eSCM Consultant.

 

Kim Fitzpatrick has more than 30 years experience in a wide range of industries. He has held senior positions with some of Australia’s leading product and professional services companies. In particular, he has developed and implemented business solutions in the retail banking, finance, insurance, airline industries and the public sector. Kim has completed many strategic and complex programs for large Australian organisations, such as Commonwealth Bank, Telstra and Qantas. Kim is an innovator and is widely known for his ability to develop powerful ideas and communicate them to all levels of management. Kim has been trained by Carnegie Mellon University at Pittsburgh and is a Certified eSCM Consultant.