Communication(s) Excellence - Course Description

7 best practice techniques to dramatically improve workplace communication and performance

 

Presented by Maureen Moss

 

Today the need for excellence in communications skills is greater than ever before:

 

  • Technology has transformed the style, content and very essence of communications
  • Email is a two-edged sword – it brings great benefits but people hide behind it and use it as an all-too-convenient opt-out
  • There is less time for everything – we have shorter attention spans, shorter conversations, shorter everything
  • There is less face-to-face communication. Even staff who work right next to each other will send an email rather than walk over to converse

 

The world/society/business is changing dramatically through the interaction of powerful forces - the internet, the globalisation of business, the increasing rate of technological advancement. Many see these changes as the most significant since the invention of the printing press, with profound ramifications for society and business.

 

Increasingly, the spotlight is being cast on fundamental skills – management and communications – to ensure that these forces don’t get away from us but are harnessed to best effect.

 

In this challenging environment traditional approaches need to be revisited and updated. This new training program has been designed to comprehensively address the core communications skills needed by organisations in the 21st century.

Special Features

  • Intensive three-day format with limited class size and high-impact experiential learning techniques supported by practical exercises throughout.
  • Combines training with coaching plus individual feedback to maximise effectiveness of training.
  • Results oriented. The emphasis throughout is on acquiring tangible skills that can be immediately applied upon return to the workplace.
  • Learn through application. Each module consists of Awareness, Techniques, Practice and Application
  • Included - A useful checklist plus a laminated pocket guide for handy take-home reference

 

“To be untouchable – with a job that a computer or robot cannot do faster, or some talented foreigner cannot do cheaper - you need to focus on constantly developing your right-brain skills such as forging relationships rather than executing transactions”
- Daniel Pink

 

“Since training with executive coach Maureen Moss, my ability to structure presentations and compile coherent but innovative thoughts and ideas has improved dramatically. If you are a technical or analytical professional and have the desire to improve your communication and interpersonal skills, I cannot recommend this course highly enough”
- Matt Whitby, National Director Research, Knight Frank Property Consultants

 

Learning Objectives

The learning objective of this course is to impart to participants the key communication skills needed in order that they may maximise the effectiveness of their role in the organisation:

 

  • Understand the dynamics of the most common interaction situations
  • Develop frameworks and techniques to produce optimum outcomes
  • Add valuable techniques and skills
  • Practice, gain feedback, and learn to self-coach
  • Build confidence, enhance credibility, reputation, demand
  • Deliver greater value and improve career prospects

Who Should Attend

This course is designed for any:

 

  • Individuals who regularly interact, communicate, facilitate, moderate, understand, architect, present, persuade or engage with others
  • Managers and their teams seeking consistently professional, efficient and effective performance
  • IT and Technical professionals and anyone working in a technical environment who needs to get ideas across and/or get their work done or accepted.
  • Subject matter experts / specialists interacting with customers or end users to design or develop effective solutions
  • Clients or end users interacting with subject matter experts/specialists, who seek outcomes aligned to their needs
  • Anyone striving for excellence in communication

How Is This Program Different?

Through active participation in this intense 3-day course you WILL communicate differently and more effectively! Features include:

 

  • Experiential learning with practical exercises throughout
  • Comprehensive - more than just individual ‘point solutions’ e.g. not just facilitation or presentation
  • Best-practice techniques applied to typical professional scenarios
  • Individual feedback plus work in small groups
  • Delivered by highly experienced trainers / consultants
  • Combines training plus coaching

 

“Our team loved Maureen! Maureen’s professionalism and communication style allowed her to quickly get total buy-in with my team and the result was a group who engaged in the learning process and increased their self awareness about their own communication style and its impact on others.”
- Catherine O’Mahony, Director, On Q Recruitment